Home / Terms and Conditions

UK

  • All sales are based on British Pound unless stated otherwise.
  • All prices are subject to change without notice.
  • Wave Illumination reserves the right to alter or terminate these Terms & Conditions.

 

PAYMENT TERMS: We accept Visa, MasterCard and American Express credit cards.

SHIPPING TERMS: Ex Works (EXW), Ostfildern, Germany


Europe, Middle East, Africa

  • All sales are based on EURO currency unless stated otherwise.
  • All prices are subject to change without notice.
  • Wave Illumination reserves the right to alter or terminate these Terms & Conditions.

 

PAYMENT TERMS: We accept Visa, MasterCard and American Express credit cards.

SHIPPING TERMS: Ex Works (EXW), Ostfildern, Germany


Americas, Asia, Australia

  • All sales are based on U.S. dollars unless stated otherwise.
  • All prices are subject to change without notice.
  • Wave Illumination reserves the right to alter or terminate these Terms & Conditions.

 

PAYMENT TERMS: We accept Visa, MasterCard and American Express credit cards.

SHIPPING TERMS: Ex Works (EXW), Winter Park, FL, USA

 

Definition of “Ex Works” as stated by International Chamber of Commerce (ICC): “Ex Works” means that the seller delivers when it places the goods at the disposal of the buyer at the seller’s premises or at another named place (i.e. works, factory, warehouse, etc.). The seller does not need to load the goods on any collecting vehicle, nor does it need to clear the goods for export, where such clearance is applicable. – For more information visit ICC

 

SALES DELIVERED or SOURCED to WASHINGTON STATE, USA: 

Sales or use tax is due on certain purchases delivered or sourced to Washington. Washington requires you to file a use tax return when sales tax is not paid at the time of purchase. This message is required under the Revised Code of Washington 82.13.020(2)(a)(i).

 

WARRANTY

The Wave Illumination warranty remains in effect for the specified period from the date of purchase from Wave Illumination.

 

WHO IS PROTECTED BY THIS WARRANTY

This warranty protects the original owner only and is nontransferable to subsequent owners. Eligible items that are manufactured by Wave Illumination and purchased from Wave Illumination or one of its authorized worldwide distributors are covered as detailed below. A copy of the original, dated bill of sale must be presented whenever warranty service is required.

 

WHAT IS COVERED BY THIS WARRANTY

Except where specified below, the Wave Illumination warranty covers single spectrometer units from defects in material and workmanship. The Wave Illumination warranty also covers the cost of shipping in and out on returned merchandise. The WaveGo is covered for manufacturing defects for twelve (12) months from the date of purchase from Wave Illumination.

 

CAUSES NOT COVERED BY THIS WARRANTY

Damage caused by accident, misuse (such as using an incorrect power supply or applying power incorrectly), abuse, product modification or neglect; damage occurring during shipment (which would be typically covered under the shipper’s common carrier insurance); damage resulting from the performance of repairs by someone not authorized by Wave Illumination to provide repairs; damage caused by installation of parts that do not conform to Wave Illumination specifications; units not used for their intended purpose; and any claims made based on misrepresentations of the seller and costs associated with installation of the unit. Please make sure you are familiar with the instrument or product prior to use and contact us with any questions. Wave Illuminations’ liability is limited to the repair or the replacement, at our option, of any defective item and shall not include incidental or inconsequential damages whatsoever. Wave Illumination reserves the right to replace a discontinued model with a functionally comparable model.

 

TO OBTAIN WARRANTY SERVICES: If you require warranty service, please contact the Customer Service Department of Wave Illumination at +441865811118, during regular business hours, for information on returning the defective unit and obtaining service. DO NOT RETURN ANY ITEM (S) DIRECTLY TO WAVE ILLUMINATION WITHOUT PRIOR AUTHORIZATION FROM CUSTOMER SERVICE. Correspondence on warranty matters should be directed to: Ocean Optics, Whichford House, 1400 John Smith Dr Oxford GB OX4 2JY. +441865811118 wave@oceanoptics.com

 

ANTI-BRIBERY CLAUSE

The Customer will:

Comply with all applicable laws, regulations, codes and sanctions relating to anti-bribery and anti-corruption including, but not limited to:

  • Local and national laws in the territories in which it operates.
  • The UK Bribery Act 2010.
  • The US Foreign Corrupt Practices Act 1977.
  • The UN Convention Against Corruption.

Comply with the Halma plc Group Code of Conduct relating to bribery and corruption which may be found on the Halma website.

Have in place its own policies and procedures to ensure compliance with this Clause.

Ensure that all parties with which it is associated or who are providing goods or services in connection with this Contract (including subcontractors, agents, consultants and other intermediaries) are aware of and comply with the requirements of this Clause.

Maintain complete and accurate records of all transactions and payments related to this Contract and, on reasonable request, disclose details of those transactions and payments to the Company.

On reasonable request confirm in writing to the Company that it has complied with the requirements of this Clause and, if so requested, allow the Company to verify this compliance by way of an audit of its records.

Immediately inform the Company if it suspects or becomes aware of any breach of this Clause by one of its employees, subcontractors, agents, consultants or other intermediaries and provide detailed information about the breach.